Terms & Conditions

Please read our terms and conditions.

Information

  • All patients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.
  • All patients are required to provide contact details; including address, telephone, and email to secure an appointment.
  • All information will be treated as confidential and protected in accordance with Data Protection legislation.
  • Patient information will not be shared with third parties without written permissions, and you will not receive unsolicited information from us. You should have a separate Privacy policy in-line with National regulations
  • You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

  • You will be sent appointment reminders the day before your appointment, either by text or email.
  • Please do NOT attend an appointment if you are unwell. If you are unsure, please call and discuss with Gemma Drummond. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections.
  • New patients are seen for consultation and assessment; we do not offer microneedling, dermaplaning or peels on the first visit. Only a ‘Glow and Go’ facial.
  • We reserve the right to decline to treat.

Payment

  • A deposit of 50% is taken to secure an appointment and may be redeemed against treatment. The deposit is not refundable or transferable if the appointment is cancelled with less than 48 hour’s notice. Deposits are necessary to mitigate against appointments made but not attended, which wastes precious diary time which someone else might have used.
  • You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
  • The remainder of the payment is taken at the time of treatment.
  • Gemma Drummond Skincare accepts major debit and credit cards or cash.

Refunds

  • Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of.
  • Consultation and assessment
  • Provision of information and advice
  • Safe treatment with evidence-based products
  • Follow up appointments and aftercare advice and support as appropriate
  • Whilst we undertake to provide excellent service; factual, honest, and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.

Terms for special discounts/offers and vouchers

  • Consider publishing terms on each offer with the promotion
  • Terms vary with each offer, please read them carefully

Feedback

We welcome feedback including when your experience has been less than satisfactory, this helps us identify areas for improvement and drives continuous improvements in our service. You can provide feedback in the following ways;

If you have a complaint

  • In the first instance please contact us either by telephone or email to let us know what your concerns are. If we can address these at the time we will endeavor to do so.
  • We may need to make an appointment for you to be seen so that we can properly assess and document, listen and discuss.